Last updated: October 28, 2026
This Privacy Policy explains how Luca Bay LLC (“Luca Bay,” “we,” “us”) collects, uses and shares personal information when you visit or make a purchase from lucabay.com (the “Site”).
Information we collect
- Information you give us: your name, email address, phone number, shipping and billing address, and order details when you place an order, create an account, contact us or subscribe to our newsletter.
- Payment information: card and payment details are collected and processed directly by our payment providers. We do not store full card numbers.
- Information collected automatically: your IP address, browser and device type, pages viewed and how you interact with the Site, collected through cookies and similar technologies.
- Reviews and comments you post on the Site.
How we use your information
- To process and ship your orders and send order and shipping updates
- To respond to your questions and provide customer support
- To prevent fraud and keep the Site secure
- To improve the Site and our products
- To send marketing emails if you subscribed. You can unsubscribe at any time using the link in any email.
How we share your information
We do not sell your personal information. We share it only with service providers that help us run our business, such as:
- Payment processors, to process your payment
- Shipping carriers and fulfillment partners, to deliver your order
- Website hosting, email and analytics providers
Some of our service providers, including fulfillment partners, may process information outside the United States. We may also disclose information if required by law, to protect our rights, or in connection with a sale or reorganization of our business.
Cookies
We use cookies to keep your cart working, remember your preferences and understand how the Site is used. You can block or delete cookies in your browser settings, but some features, such as the cart and checkout, may not work without them.
Data retention
We keep order information for as long as needed to fulfill your orders and to meet our legal, tax and accounting obligations. You can ask us to delete your account information at any time.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, and to opt out of certain uses of it. California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request that it be deleted. To make a request, email us at lucas@lucabay.com. We will not discriminate against you for exercising your rights.
Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Security
We use reasonable safeguards to protect your information, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last changed.
Contact us
Luca Bay LLC
Email: lucas@lucabay.com
Phone: +1 (424) 564-7999